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If you have reached this page, it is because you are having trouble using the Half.com site.

There may be some simple steps to resolve the problem. Printing these instructions is recommended.
Troubleshooting Tip 1: Enable your Internet Browser to Utilize Cookies

In order to use Half.com, your browser must have cookies enabled. We have included instructions for enabling many popular browsers to utilize cookies. Please locate the proper instructions for your browser version and follow the steps. If you are uncertain which version of Internet Explorer you have, please use these instructions for determining your version.

Instructions for Enabling Cookies
Choose your browser:
AOL for Mac
AOL for Windows
Internet Explorer 6
Internet Explorer 5.0
Internet Explorer 4.x
Internet Explorer 4/5 for Mac
Netscape Navigator 6.x
Netscape Navigator 4.x

If you do not see instructions for your browser version, consult your user manual for specific instructions.

When you've completed this step, resume using Half.com and only continue to Troubleshooting Tip 2 if the problem persists.


Troubleshooting Tip 2:

If Troubleshooting Tip 1 did not help you, we will need to gather information for Half.com Customer Support to further investiagte your specific situation. Please follow these steps to gather the detailed information needed to troubleshoot the problem. Please use the Contact Customer Service form to send this information.

1. Return to http://www.half.ebay.com/ and place an item in your shopping cart.
2. Copy and paste the following link -- http://www.half.ebay.com/cookies.cfm -- into your browser's address bar and click on the 'Enter' or 'Return' key.
3. A page should appear with a message "Checking Cookies". Click the link that reads, "Please click here to continue test".
4. You will see a page with a section called "Debug Information for Half.com Customer Service". Copy and paste this section into the Contact Customer Service online form, but do not click Send.
5. Copy and paste the following link -- http://www.half.ebay.com/account/env.cgi -- into your browser's address bar and click on the 'Enter' or 'Return' key.
6. You will see a page called "CGI Environment Variables". Copy and paste the contents of this section into the same Contact Customer Service online form.
7. Please include the following additional information in the online form to Customer Support:
a. What browser are you using?
b. What version is your browser?

If you are using Internet Explorer 6.0 or higher, provide answers to the following questions:
c. Go to the Tools Menu / Internet Options / Privacy Tab (do not change the level). What is the level setting?
d. Click on 'Edit' and look for any of the following domains: eBay.com, half.ebay.com, half.com. If you find any of these domains, look on the right side and note in the online form to Customer Support if it is blocked or accepted.
8. Send your information to Customer Support. Once someone has reviewed your issue, we will contact you via email.


Instructions for Enabling Cookies

AOL for Mac
1. Go to Keyword: Preferences and click the link to 'Internet Properties' (WWW).
2. Click the 'Advanced Settings' button.
3. In the left pane, double-click 'Receiving Files' to expand the list (if necessary).
4. Click on 'Cookies'.
5. In the 'When receiving cookies' list box, select 'Never ask'.

When you've completed this step, resume using Half.com and only continue to Troubleshooting Tip 2 if the problem persists.

AOL for Windows
1. Start Internet Explorer. To do this, select the 'Start' menu, point to 'Programs', and click 'Internet Explorer' (or double-click the Internet Explorer icon on your desktop).
2. Determine which version of Internet Explorer you have on your computer. To do this, go to the 'Help' menu (in Internet Explorer) and click 'About Internet Explorer'.
3. In the 'About Internet Explorer' box, look for the Version information (usually in the first line of text).

Return to Troubleshooting Tip 1 and follow the instructions for your version of Internet Explorer.

Internet Explorer 6.0
1. Go to the 'Tools' menu and select 'Internet Options'.
2. Select the 'Privacy' tab.
3. If the privacy level is set to a setting other than Medium, click the "Default" button.
4. Click 'Edit'.
5. Enter "ebay.com" and click the 'Allow' button.
6. Enter "half.com" and click the 'Allow' button.
7. Click 'OK' to return to 'Internet Options'.
8. Click 'OK' to close 'Internet Options'.

When you've completed this step, resume using Half.com and only continue to Troubleshooting Tip 2 if the problem persists.

Internet Explorer 4/5 for Mac
1. Click on the Edit menu, then click Preferences.
2. The "Internet Explorer Preferences" window opens. Under the heading "Receiving Files", click the option "Cookies".
3. Set the option "When receiving cookies", to "Never Ask"
4. Click OK to close and save changes to Internet Explorer Preferences.

When you've completed this step, resume using Half.com and only continue to Troubleshooting Tip 2 if the problem persists.

Internet Explorer 5.0
1. Go to the 'Tools' menu and choose 'Internet Options'.
2. Click on the 'Security' tab.
3. Select 'Internet' in the Web content zone and then click the 'Custom Level' button.
4. Scroll down to the section titled 'Cookies'.
5. For the option "Allow cookies that are stored on your computer", click either 'Enable' or 'Prompt'. Note: If you click 'Prompt', you will be asked to accept each individual cookie. If you click 'Enable', all cookies will be accepted automatically.
6. For the option "Allow per-session cookies (not stored)", click either 'Enable' or 'Prompt'. Note: If you click 'Prompt', you will be asked to accept each individual cookie. If you click 'Enable', all cookies will be accepted automatically.

When you've completed this step, resume using Half.com and only continue to Troubleshooting Tip 2 if the problem persists.

Internet Explorer 4.x
1. Go to the 'View' menu and click 'Internet Options'.
2. Click on the 'Advanced' tab.
3. Scroll down to the section titled 'Cookies'.
4. Select either one of the following options: "Prompt before accepting cookies" or "Always accept cookies."

When you've completed this step, resume using Half.com and only continue to Troubleshooting Tip 2 if the problem persists.

Netscape Navigator 6.x
1. Launch Netscape Navigator.
2. Open the 'Edit' menu and choose 'Preferences'.
3. Under the 'Privacy & Security' category, choose 'Cookies' (if no subcategories are visible, double-click the category to expand the list.)
4. Click the radio button to 'Enable all cookies'.

When you've completed this step, resume using Half.com and only continue to Troubleshooting Tip 2 if the problem persists.

Netscape Navigator 4.x
1. Launch Netscape Navigator.
2. Go to the 'Edit' menu and choose 'Preferences'.
3. Go to the small window on the left side of the dialog box and click on the word 'Advanced'.
4. In the section titled 'Cookies', choose 'Accept all cookies'.
5. If you wish to receive a warning before accepting a cookie, check the box titled Warn me before accepting a cookie.

When you've completed this step, resume using Half.com and only continue to Troubleshooting Tip 2 if the problem persists.

Determining your Internet Explorer Version:
1. Start Internet Explorer. To do this, select the 'Start' menu, point to 'Programs', and click 'Internet Explorer' (or double-click the Internet Explorer icon on your desktop).
2. Go to the 'Help' menu (in Internet Explorer) and click 'About Internet Explorer'.
3. In the About Internet Explorer box, look for the Version information (usually in the first line of text).

Return to Troubleshooting Tip 1 and follow the instructions for your version of Internet Explorer.

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